Frequently Asked Questions

Go to book now or call us directly on 0483 948 799.

Our hours of operation are:

Monday - Friday: 8am - 5pm 
Saturday: By appointment
Sunday: By appointment

Yes! We obtain $20M public liability insurance. Just in case.

Yes you can. All of our cleaners are policed checked, trained and undergo an in-person interview process for ultimate customer trust.

If, for whatever reason, you are unhappy with the service or discover we have missed something, you can call the office within 48 hours of your completed service. We will assess the problem and send out a team immediately, free of charge!

We hope this never happens. We take every safety precaution while servicing your home or commercial space and provide $20M public liability insurance to ensure your assets are protected in the case of an accident.

Check out our cleaning checklists here.

Full refund applies for cancellations 48 hours or more in advance.
A booking credit is delivered to your account for use if you decide to cancel within 48 hours.
If you cancel within 24 hours, there is a non refundable full charge.

No, we do not clean homes on weekends.

Not if you reschedule 48 hours before your service. Please refer to cancellations & refunds FAQ.

You can update both your booking and billing information on your account page.

Not unless it is within the 48 hour window.

If you cancel within 48 hours you will be credited a clean for future use.

Yes, ideally. We do our best to send the same team each clean - however occasionally our team will be sick or request leave. If that occurs we’ll let you know, and it’s up to you if you would like to reschedule or have a different team.

We suggest being home for the initial clean. This allows you to become familiar with the team cleaning your home and create a personable bond. From then on you are more than welcome to not be there.

We suggest leaving a key out for your home specialist. This allows a little bit of lee-way for our specialists to arrive at your home within the arrival window, meaning you don’t have to wait around if they are late for whatever reason.

No, our competitive prices are calculated by the information you provide on our booking page.

Another booking must be made. In most cases this would occur due to the lack of cleanliness to begin with - so please be honest with the current cleanliness level of your home! This allows us to allocate enough time to cleaning your home as desired.

In most cases we use the good ol’ fashioned mop and squeegee technique to give your windows the ultimate shine. We utilise pure water technology when dealing with hard-to-reach windows or situations where a ladder is not safe.

We certainly can! Our water fed pole utilises pure water technology - allowing us to reach-and-wash windows up to 4 storeys safely from ground level. Our team is also trained to work at heights, so using ladders to stand & work on roofs and ledges is never out of the equation (as long as it’s safe to do so).

Cleaning frames and removing cobwebs from surrounding areas is a standard practice of all window cleaning services. Screen cleaning is an add-on service which will be detailed within the quote.

No, you don’t need to be present while we clean your carpets. Typically it’s best to be there for the beginning to meet and greet, but after that you are welcome to do whatever you please, knowing our technicians are great people.

We are happy to move light furniture such as small couches, tables and chairs. Heavier items like beds, dressers, pianos and grandfather clocks will need to be moved prior to us arriving if you would like that piece of carpet cleaned.

Cleaning times can range from 1 hour to 5 hours. Cleaning times depend on the ease of set-up, stains, soil levels, furniture moving and more. We will provide you with an accurate time estimate upon evaluating your home and level of cleaning required.

We cannot guarantee that all stains and spots will be removed in the cleaning process. We utilise professional formulas, products and experience to get out what general cleaning would not. We will let you know before completing the job if there are any stains that we cannot remove for whatever reason.

We have access to the latest and most effective cleaning products and solutions available and are trained to use them effectively. These products are safe for pets and children when dry, but we recommend keeping them away during the cleaning process.

Drying time varies depending on the amount of cleaning needed, the humidity, carpet thickness, central heating and more. Generally speaking, carpets will be completely dry within 4-5 hours max.